Return Policy & Requirements

We strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, you may request a return under the following terms:

General Conditions

• 🕑 Returns must be requested within 14 days of receiving your order.
• 📦 Items must be in new, unused condition and returned in the original packaging with all accessories, tags, and labels intact.
• 🧾 A valid proof of purchase (order number or receipt) is required for all return requests.
• ⚠️ We reserve the right to refuse returns that do not comply with these conditions.

Non-Returnable Items

• ❌ Personalized or custom-made products.
• 🧴 Perishable items or products with hygiene concerns (e.g., opened cosmetics, undergarments).
• 🏷️ Sale or clearance items marked as final sale.

Return Process

1. 📞 Contact our customer service via the Contact Us page, providing your order number and reason for return.
2. ✅ Once your request is reviewed, we will provide instructions and a return authorization (if approved).
3. 📦 Pack the item securely and ship it to the address provided in the return authorization email.

Shipping Fees

• 🆓 If the return is due to our error (e.g., defective or incorrect item), return shipping is free of charge.
• 💸 For other reasons, customers are responsible for return shipping costs unless otherwise stated.

Refunds

• 📩 Once we receive and inspect the item, you will be notified via email.
• 💳 If approved, your refund will be processed within 5-7 business days to your original payment method.
• 🚫 Shipping fees (original and return) are non-refundable unless the return is due to our error.

Exchanges

🔁 If you wish to exchange an item for a different size or color, please follow the return process and place a new order separately.

Important Notes

• ❗ Items returned without prior authorization may not be accepted.
• 📦 We are not responsible for lost or damaged returns. Please use a tracked shipping method.

Need Help?

For further assistance, please reach out to our support team.