Frequently Asked Questions
Frequently asked questions and answers about services, shipping, and payment
1
Can I return the product after opening it?
Yes, you can return the product within 7 days of receipt as long as it is in its original condition with full packaging and invoice.
2
How long does delivery take?
Delivery usually takes 2 to 5 business days within the city, and 5 to 10 days for remote areas.
3
Is Cash on Delivery available?
Yes, we offer Cash on Delivery in selected areas. Available options will appear during checkout.
4
I received a damaged or wrong product, what should I do?
We apologize for the inconvenience! Please contact us immediately through the "Contact Us" page. We will send a replacement or refund the amount.
5
Are the products original and guaranteed?
We guarantee that all products in our store are 100% original and include an authorized dealer warranty.
6
Can I modify my order after submitting it?
You can modify your order within the first 2 hours by contacting customer service.
7
What payment methods are available?
We offer several payment methods such as: credit/debit cards, Apple Pay, Cash on Delivery, and Mada.
8
Do you offer international shipping?
Currently, we only offer domestic shipping, but we are working on enabling international shipping soon.
9
How can I track my order?
Once your order is shipped, you will receive a message with the tracking number and a link to follow the shipment.
10
What is the minimum order value?
There is no minimum order, but some offers require a minimum amount to qualify for free shipping.
11
I haven’t received my order after the estimated time, what should I do?
We apologize for the delay! Please contact customer service to urgently follow up on the shipment status.
12
Can I change the delivery address after placing the order?
You can change the address within 2 hours after placing the order by contacting us before it is shipped.
13
The amount was deducted but I didn’t receive an order confirmation!
Please check your email (including spam folder). If you didn’t receive confirmation, contact us directly with your transaction number.
14
Can I cancel my order?
You can cancel the order within 2 hours if it hasn’t been shipped yet. Just contact our support team.
15
Are there any return fees?
In some cases, a return shipping fee may be deducted, especially if the return was not due to a store error.
16
The product doesn’t work, is it under warranty?
Yes, all electronic products are covered by the dealer’s warranty. Please contact us for guidance on replacement or repair steps.
17
Can I use more than one coupon in the same order?
No, only one discount coupon can be used per purchase.
18
Why didn’t I receive reward points after my order?
Reward points are added automatically to your account after the order is successfully delivered. It may take up to 48 hours to appear.
19
Can I place an order by phone?
Yes, we offer phone order service during working hours from 9 AM to 5 PM.
20
Can I pre-order unavailable products?
Some products offer a pre-order option. This will be clearly shown when browsing the product.